General Terms and Conditions

Article 6 - Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the contract without giving reasons within 14 days. This reflection period starts on the day after the consumer or a representative previously designated by the consumer and made known to the entrepreneur has received the product.

During the reflection period, the consumer shall handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they shall return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 14 days after receiving the product. The consumer must make this known by written notification/email. After indicating that they wish to exercise their right of withdrawal, the consumer must return the product within 14 days. Proof of timely return must be provided by the consumer, for example by providing a proof of shipment.

If the consumer has not indicated that they wish to use their right of withdrawal or has not returned the product to the entrepreneur after the deadlines mentioned, the purchase is considered final.

Article 7 - Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the cost of returning the goods is borne by the consumer.

If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after withdrawal. The condition is that the product has already been received by the entrepreneur or conclusive proof of complete return can be provided.

Article 8 - Exclusion of Right of Withdrawal

Exclusion of the right of withdrawal is only possible for the following products and services:

• That have been created by the entrepreneur in accordance with the consumer’s specifications;
• That are clearly personal in nature;
• That cannot be returned due to their nature;
• That spoil or age quickly;
• Whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
• Individual newspapers and magazines;
• Audio and video recordings and computer software whose seal has been broken by the consumer;
• Hygiene products whose seal has been broken by the consumer.

Services:

• Accommodation, transport, restaurant or leisure activities to be performed on a specific date or during a specific period;
• Whose performance has begun with the consumer’s express consent before the withdrawal period has expired;
• Games and lotteries.

If a customer decides to return a product, the company may charge a restocking fee. This fee may be 15% of the purchase amount and may be deducted from the refund or charged separately. Customers are advised to contact the company in advance to arrange the return and discuss any questions. The company reserves the right to refuse or delay returns if the returned items are damaged, used, or not in their original packaging.

Article 9 - Price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

By way of derogation from the previous paragraph, the entrepreneur may offer products or services with variable prices, where those prices are subject to fluctuations in the financial market and the entrepreneur has no influence. This link to fluctuations and the fact that any prices mentioned are target prices must be stated in the offer.

Price increases within 3 months after the conclusion of the contract are only allowed if they result from legal regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and:

• They result from legal regulations or provisions; or
• The consumer has the right to terminate the contract with effect from the date on which the price increase takes effect.

The delivery location in accordance with § 5 paragraph 1 of the 1968 VAT Act is the country where the transport begins. In this case, delivery takes place outside the EU, and the customer will be charged import VAT or handling fees by the postal or courier service. The supplier will not charge VAT.

All prices are subject to typesetting and printing errors. No liability is accepted for the consequences of such errors. In the event of typesetting and printing errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 - Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer can assert against the entrepreneur under the contract.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. The products must be returned in original packaging and in new condition.

The entrepreneur’s warranty period is equal to the manufacturer’s warranty period. The entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

• The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
• The delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the entrepreneur’s instructions and/or have been tampered with on the packaging;
• The defect is wholly or partially the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

Article 11 - Delivery and Execution

The entrepreneur shall take the utmost care in receiving and executing product orders.

The place of delivery is the address that the consumer has made known to the entrepreneur.

Subject to what is stated in article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders expeditiously but at the latest within 30 days, unless a longer delivery period has been agreed with the consumer. If delivery is delayed, or if an order cannot or only partially be carried out, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without cost and the right to any compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

If delivery of an ordered product proves to be impossible, the entrepreneur shall make an effort to provide a replacement item. It will be clearly and comprehensibly stated at the latest upon delivery that a replacement item is being delivered. With replacement items, the right of withdrawal cannot be excluded. The cost of any return shipment is borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 - Duration Transactions: Duration, Termination and Extension

Termination

The consumer may terminate an agreement that was concluded for an indefinite period and that involves the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate a fixed-term agreement for the regular delivery of products (including electricity) or services at the end of the specified duration, subject to the applicable termination rules and a notice period of no more than one month.

The consumer may terminate the agreements referred to in the previous paragraphs:

• At any time and not be limited to termination at a specific time or in a given period;
• At least in the same way as they were entered into by the consumer;
• With the same notice period as the entrepreneur has stipulated for themselves.

Extension

A fixed-term agreement that involves the regular delivery of products or services may not be automatically extended or renewed for a fixed period.

Notwithstanding the previous paragraph, a fixed-term agreement for the regular delivery of daily or weekly newspapers and magazines may be automatically extended for a specified period of up to three months, if the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.

A fixed-term agreement for the regular delivery of products or services may only be automatically extended for an indefinite duration if the consumer may terminate at any time with a notice period of no more than one month and a notice period of no more than three months in case the agreement is for the regular, but less than monthly, delivery of daily or weekly newspapers and magazines.

An agreement with a limited duration for the regular delivery of newspapers, news, and weekly magazines (trial or introductory subscriptions) is not automatically renewed and ends automatically after the trial or introductory period.

Duration

If a contract lasts more than one year, the consumer may terminate the contract at any time after one year with a notice period of up to one month, unless termination before the end of the agreed duration is reasonably and fairly acceptable.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in article 6(1). In the case of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.

The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

In case of non-payment by the consumer, the entrepreneur has the right, subject to legal limitations, to charge reasonable costs that were made known to the consumer in advance.

Article 14 - Complaints

Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur shall be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur shall reply within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will either replace or repair the delivered products free of charge at their discretion.

Article 15 - Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Thai law, even if the consumer resides abroad.

Section 16 – Contact Information

Questions about the Terms of Service should be sent to us at contact@londonoutfit.com.